Privacy policy

Ivatherm SA is the first Romanian dermocosmetics company dedicated to sensitive skin, whose goal is to find ideal solutions for all problems of different skin types, regardless of age.

1. Principles of personal data processing

When this Privacy Policy mentions " Ivatherm SA " or " we ", it refers to the Company Ivatherm SA, headquartered in Bucharest, Str. Ermil Pangratti, No. 30A, Floor 3, Sector 1, registered with the Trade Register under no. J40/9125/2012 and having the Unique Identification Code RO12408721, the operator of the online store ivatherm.ro, which is responsible for the processing of your personal data (" Data Controller "), in accordance with this Privacy Policy.

Your personal data is processed in accordance with the laws in force in the field of personal data protection, and data security is a priority for us. In this regard, we attach great importance to personal data and its protection and would like to inform you what personal data we collect, how we use it, how we disclose it and how you can manage and control the use of your personal data.

This Privacy Policy, together with the Terms and Conditions, establish the basis for the processing of personal data by Ivatherm SA.

2. Processing of personal data and their confidentiality

Personal data collected directly from you:

  • Name and surname
  • Date of birth
  • email address
  • Mailing address
  • Billing address
  • Phone number

Personal data collected indirectly:

IP address.

3. Cookies

When you visit our website, a small amount of data known as a "cookie" is stored on your computer's hard drive. Cookies include information regarding the IP address of the computer you are using when you access the ivatherm.ro website. Personal information collected (IP address) through the use of cookies is stored temporarily. You can find more information about cookies in the Terms and Conditions.

4. Purposes of processing personal data

  • Improving the services offered to your satisfaction
  • Direct and personalized communication with you
  • Accurate, correct and concise information for our customers
  • Processing, shipping and invoicing your orders
  • Sending commercial communications for marketing purposes in the form of newsletters
  • Creation of an account on the website, at your request, in order to purchase products
  • Improving access security to the Ivatherm SA website
  • Improving website functionality
  • Sharing advertisements for Ivatherm SA products on the internet

5. Security of collected data

The servers where all processed personal data is stored are managed internally by the IT Department of Ivatherm SA. The hardware and software infrastructure is constantly monitored, analyzed, updated and upgraded according to new security technologies to prevent the loss or destruction of collected data, as well as against its access, modification and propagation by unauthorized persons.

6. Transfer of personal data to third parties

Personal information processed by Ivatherm SA is transmitted to courier companies, to authorities entitled to carry out any checks justified by law, as well as to any other third parties, based on a legitimate interest in order to execute internal processes and practices and to fulfill the contractual clauses signed by the parties involved.

7. Processing and storage time of personal data

Ivatherm SA processes and stores personal data:

  • For an indefinite period of time in accordance with the regulations and legislation in force for the retention of personal data
  • For a period of 10 years from the issuance of the accounting documents required at the time of processing and completing orders
  • For a period of 4 years from the sending of marketing offers via newsletters or until the withdrawal of consent
  • For a period of 1 year from the moment of collection of personal data through cookies
  • Until the moment of withdrawal of the consent granted

8. Rights of the data subject

In accordance with the applicable legal provisions, you have the right of access to data, the right to intervention in data, as well as the right to object to the processing of your personal data. You also have the right to erasure of data ("right to be forgotten"), the right to withdraw consent, the right to rectification, the right to restriction of processing, the right to data portability, the right not to be subject to an automated individual decision, as well as the right to lodge a complaint with the supervisory authority.

To exercise these rights, please contact us in writing at Str. Ermil Pangratti, No. 30A, 3rd Floor, Sector 1, Bucharest or at the e-mail address office@ivatherm.ro .

9. Updates to this Privacy Policy

We may need to revise this Privacy Policy in the future. If we change the Privacy Policy, we will post the revised Privacy Policy on the website and indicate the updated version by changing the "Last Updated" date at the top of the Privacy Policy.

10. Contact

If you have any questions, complaints or need additional information about this Privacy Policy, please contact us in writing at Str. Ermil Pangratti, No. 30A, 3rd Floor, Sector 1, Bucharest or at the e-mail address office@ivatherm.ro .

We will do our best to respond to your request as soon as possible.